Frequently Asked Questions

Pierce the film lid and microwave for 2-3 minutes on full power (6-10 minutes from frozen). Ensure the meal is piping hot before serving.

We have two types of Subscription Options:

  1. Combo Meal Plans: Select from a wide variety of combo meals for all types of diets, from calorie friendly meals to comfort food.
  2. Meal Prep Tray Plans: Our Meal Prep subscription offers 450 gram trays of a variety of different protein, carbohydrate and vegetable options. It is perfect for people who are on a strict and specific diet and need to weigh their own food.

Our subscription options run on a weekly basis. This allows customers more flexibility in case they would like to modify, pause or cancel their meal plan for the following week.

Follow the steps below to lock in to one of our subscription options:

  1. Select your subscription type: Combo Meal Plans / Meal Prep Tray Plans
  2. Choose the size of meal pack you would like:
    • 5 Meal Pack – 0% Discount
    • 10 Meal Pack – 5% Discount
    • 15 Meal Pack – 7% Discount
    • 20 Meal Pack – 10% Discount
  3. Select your meals for your next delivery
  4. Enter delivery details: You can either pick your order up from our address, or you can get your food delivered to your home at a fee of £3.
  5. Enter payment details: Once you enter your card details the same card will be charged every week unless you change your payment method when managing your subscription. Cash is not accepted.

We weigh all the meals and your food using scales to make sure you are hitting the right macros and nutrients, but sometimes there may be a slight variance. All nutritional information is provided on our menu and on your label on each meal

Every meal is made from scratch, just like you would prepare in your own home, only in much larger volume by professional chefs. We use all organic ingredients, and highest quality meats. We also maintain a high level of hygiene throughout the meal preparation process.

Yes! Our meat & fish is Halal. All our meals are halal. We ensure full precautions are taken and there is no risk of contamination.

We accommodate a variety of dietary requirements and preferences such as Halal, Vegetarian, Vegan, Keto, Pescatarian, Dairy & Gluten Free. A number of meals on our menu are changed every 4/6 weeks s so if there are any meals you would like to see on our menu please contact us and we will try and make this happen! You can view full ingredients lists for each meal if you have any specific concerns.

If you wish to cancel, you must do so before the cut off date for your next delivery. If you do not cancel before the cut off date, your food will be delivered for the current billing cycle and will then be cancelled. You can also opt to pause your subscription, rather than cancelling it, if you plan to reactivate the same subscription on a future date. All changes/cancellations must be made on the website in the Subscription section in My account.

We currently accept all credit cards, debit cards and gift cards. You can also pay in cash if you decide to collect your food from our collection point (Charlie’s Steak and Grill)

Don’t worry, all your meals are delivered with our refrigerated delivery van and are packed in insulated freezer bags. This keeps your meals cool for up to 5 hours. Once delivered, please ensure you refrigerate all your meals as soon as you take them out of the insulated bags.

Yes! If you are unable to finish your meals within the fridge life, you can always pop them in the freezer. If you do so, ensure you defrost and heat your meals until it is piping hot. We recommend a maximum time of 8-10 weeks.

The food comes in airtight, vacuum sealed, containers and lasts 7-10 days in the fridge and 8-10 weeks in the freezer. Our meals and ingredients are fresh during preparation or delivery, so for the best taste, we recommend refrigeration rather than freezing. All meals are labelled with the fridge use-by date.

If you click  the “View Nutritional Facts” button you can find additional information on each dish such as its main ingredients and a breakdown of macro-nutrients. The main allergens such as Dairy, Nuts, Shellfish and Gluten will be labelled under each meal. Please be advised that all of our food is made on shared equipment in the same facility. While we take steps to sanitize between allergens, we cannot guarantee the prevention of cross-contamination.

Yes! All our meals are fully cooked and can be eaten cold. However, we do recommend heating your meals up to enjoy them!

Deliveries will be on Monday or Thursday between approximately 6:30pm and 10pm. You can select your delivery day when you place your order. Alternatively, you can opt to collect your order from our pick up location, Charlie’s Steak & Grill (2 Admirals Walk, Marina Bay, Gibraltar).

HEAT & EAT